(Applies to: [2] Crypto, [3] International Bank Transfer, [4] Indonesian Bank Transfer)
Please send us your payment confirmation within 2 hours via WhatsApp so we can keep your booking request active in our system.
Important: Your booking only becomes fully confirmed once your payment has been received and you have received our official WhatsApp appointment confirmation. Without this, your appointment is not guaranteed.
If you cancel your treatment in our Studio without a valid reason, your deposit will be forfeited. The deposit is non-transferable – it cannot be transferred to another person or to a future appointment.
A cancellation is considered late if it is received less than 4 business hours before the scheduled appointment time, calculated only within our official opening hours.
Cancellations submitted outside of business hours, on closed days, or before opening time are considered received at the next business opening time.
Late cancellation or no-show → the deposit is forfeited.
If you paid the full amount (100%) in advance, you will receive 50% of the paid amount back, minus our processing fee of 295,000 IDR (the original deposit portion is retained as a late cancellation fee).
For any new appointment after a late cancellation or no-show, the full treatment price including a new deposit is due again.
Because we work with fixed time slots, the following rules apply:
If a payment or deposit link expires and the client requests a new payment link in order to keep or reactivate the original appointment, an administrative processing fee of 295,000 IDR applies.
If the original booking request has already been deleted or expired in our system, the client may submit a new booking request free of charge. Creating a new booking request does not incur any fees.
Once an appointment has been confirmed by deposit, it may be rescheduled once free of charge, subject to availability. Any second or additional rescheduling request will incur an administrative processing fee of 295,000 IDR. Price changes, if applicable, follow the rates valid on the day of rescheduling.
We understand that unexpected situations can happen – however, our cancellation policy applies uniformly and without exceptions, as we receive many international bookings every day and block fixed time slots for each client.
Please do not send medical certificates, photos (From injuries or children) or documents – they do not affect our policy.
For any rescheduled appointment, the prices valid on the day of rescheduling apply.
There are no refunds for treatments that have already been performed.
Thank you – we are very happy to welcome you to BBZ Bali soon!
Your BBZ Bali Team ❤️
