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Client Relations & Booking Coordinator
BBZ Bali is growing fast and we’re looking for a Client Relations and Booking Coordinator who keeps our communication smooth, warm, and super organized. You’ll be the first point of contact for our international clients and the key person who turns inquiries into confirmed appointments with clear, friendly guidance. This role starts as part time or freelance and can grow into a bigger position later. You should live in Bali near our studio and spend around one third of your time in the studio to really feel the vibe, know the artists, and understand our services.
About Beauty by Zahra
BBZ Beauty by Zahra is a small but modern beauty studio in Tibubeneng and a premium provider of exclusive treatments – already among the most popular addresses in Bali for Permanent Make-up, Lash & Brow Services, and personalized beauty experiences.
Our clients come from all over the world – visiting our calm villa studio or booking us for home services. From holiday guests to expats, they value our combination of top quality, serenity, and a personal atmosphere.
Alongside our successful studio, we are developing new projects such as the BBZ Academy and other exciting concepts we’ll reveal soon. This creates new opportunities for talented professionals who share our commitment to quality and creativity.
Our mission is to combine style, quality, and the true Bali feeling – and make it visible through creativity, craftsmanship, and strong visual expression. We’re building a passionate, professional team that shares our vision and shapes the future of BBZ Bali together.
What this role is about
Working as a Client Relations and Booking Coordinator at BBZ Bali
You handle daily client communication and make sure every booking request is processed properly from first message to confirmed appointment.
- Reply to inquiries via WhatsApp and email and sometimes by phone
- Answer client questions clearly and friendly and guide them to the right service
- Coordinate booking requests and keep everything structured and up to date
- Explain and organize deposit and prepayment steps with clients
- Follow up on open requests and make sure nothing gets lost
- Coordinate with our artists when clients have technique related questions
- Support a smooth client journey for studio visits and home service bookings
What you should bring
- Excellent English speaking and writing skills
- Strong understanding of western clients and how they communicate
- Friendly, calm, and confident communication style
- Very organized mindset and high attention to detail
- Reliable follow up habits and structured daily work style
- Based in Bali and able to be in the studio regularly
- Experience in customer service, hospitality, admin, or beauty studio coordination
What we offer
- Start: Q1 2026
- Part time or freelance at the beginning
- Hybrid setup with around one third studio time and two thirds home office
- Fair pay above local standards
- A calm, premium work environment with international clients
- Clear processes, direct communication, and a supportive team
- A role that can grow with BBZ Bali into a bigger position over time
Sounds exciting?
Tell us a little about yourself using the form below and please include your current location in Bali, your availability, and your experience with client communication. If you have worked with WhatsApp based customer support or booking coordination before, mention it we’d love to hear more. If it feels like a good match from both sides, we’ll move to a second round where we’ll ask for your CV and more details. For the first round, it’s mainly about the big picture and getting to know each other.